Customers often ask for an explanation of the Baseline Risk Reports and why they vary when compare to Client Risk Reports.
The Baseline Report is a comparison report but is designed such that NEW issues that arise from a new scan are not included in terms of new issues or in terms of scoring. This allows the scenario where an MSP agrees to fix some problems and can show what they fixed.
The complaint was that if I had 100 issues, I fix 10 but another 20 arise, then it looks like I did nothing and things got worse. When in fact you did fix ten and the score did go down.