- Download the Appliance Diagnostic Tool using the following link:
https://s3.amazonaws.com/networkdetective/download/InspectorDiagnosticTool.exe - Note: you must run it on a machine on the same subnet as the appliance.
- When the tool detects the Appliance double click the Appliance icon to bring up a list of available commands.
- Select the option to “Toggle Remote Assistance Status”. This will give us access to the device.